How we handle your complaint

We strive to offer an excellent level of service in all aspects of our business, but if you are not happy, we ask that you contact us as soon as possible so we can seek to reach a fair and timely resolution to your complaint.

You can contact us at any time by emailing [email protected] or calling us on 0203 608 4144 between the hours of 9am and 5pm Monday to Friday.

When you are not happy with how we have handled a complaint (a) if you meet the current Financial Ombudsman Service (‘‘FOS’‘) criteria, you are entitled to refer the matter to the FOS. You can obtain further information including how to contact the FOS from, email: [email protected] or phone 0800 023 4567 and/or (b) you may submit a dispute for online resolution to the European Commission Online Dispute Resolution platform. You can find this platform and more information about it here: