How we handle your complaint

We strive to offer an excellent level of service in all aspects of our business, but if you are not happy, we ask that you contact us as soon as possible so we can seek to reach a fair and timely resolution to your complaint.

You can contact us at any time by emailing [email protected] or calling us on 0203 608 4144 between the hours of 9am and 5pm Monday to Friday.

If you are unhappy with our response, or after eight weeks, you are still waiting for us to respond, you can refer your complaint to the Financial Ombudsman Service (FOS). The FOS will only consider your complaint if you meet the current Financial Ombudsman Service (‘FOS’) criteria.

The FOS can be contacted by:

• Web:

• Telephoning: 0300 123 9123 or 0800 023 4567

• Email: [email protected]