Let’s face it, nobody enjoys having to make an insurance claim. But don’t worry, we've got your back. Here you can find out how to file a claim, what you need to consider, and also how you can help ensure your insurance claim is processed as quickly as possible.
No matter what insurance you have taken out with us, you can always report your damage directly and quickly via the Getsafe app. This is possible at any time, 24 hours a day, 7 days a week. Simply go to the app and click on the “Claims” button in the navigation bar below and then "File a claim".
Our chatbot Carla guides you through the claim report step by step – this doesn't take longer than five minutes. (Tip: The more detail you give Carla, the better and faster she can process the claim.)
Once everything is cleared up with Carla, she will send an email with some final questions that are necessary to process the claim. If any information is missing or if we do not completely understand your claim, our insurance experts will contact you. You will also receive your claim ID from our customer service team.
Reporting a claim often involves contacting the claimant and witnesses and this can sometimes take some time because they might be difficult to reach or away.
When all the necessary questions are answered, we will send you an email with a decision on the claim and payment details.
If your Getsafe app is not available, then you can contact the Getsafe customer service team on +44 20 3608 4144 , 7am to 7pm Monday to Friday. You will need to provide your full name and contact details, your address and postcode, the policy number and circumstances of the claim.
Do you have any questions? Contact us. The Getsafe team will be happy to advise you. Send an email to [email protected].