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Getsafe UK is now owned and operated by Urban Jungle. If you’re a Getsafe UK customer, you might be wondering what this means for you, so we’ve put together some handy FAQs below.
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Frequently asked questions
If you’ve already paid for your policy, you won’t need to pay for it again.
If you pay annually for your Getsafe policy, you will have already paid for a year’s cover in full.
If you pay monthly for your Getsafe policy, you will continue to make the same monthly payments you have been for the policy so far. The price of your policy won’t change until you are due for your renewal (after 12 months of cover).
I’ve already paid for my policy, will I need to pay again?
I’ve already paid for my policy, will I need to pay again?
If you’ve already paid for your policy, you won’t need to pay for it again.
If you pay annually for your Getsafe policy, you will have already paid for a year’s cover in full.
If you pay monthly for your Getsafe policy, you will continue to make the same monthly payments you have been for the policy so far. The price of your policy won’t change until you are due for your renewal (after 12 months of cover).
Will my policy details stay the same?
Yes, your policy details (policy number, terms of your cover, price, etc.) will remain the same.
I have an ongoing complaint with Getsafe UK, can Urban Jungle take it over?
If you have an ongoing complaint with Getsafe UK , they will continue handling it.
Please address any further contact in regards to your complaint to support@getsafeuk.zendesk.com.
Has my insurance cover changed at all?
No, your insurance cover has not changed at all.
At your next policy renewal, you’ll be offered an Urban Jungle policy to renew onto. This cover will have some differences to your existing Getsafe policy. These changes will be shared with you with plenty of time ahead of your renewal, so you can decide whether to renew the policy.
You should review these changes carefully to make sure the policy is still suitable for your needs.
I’m a Getsafe UK customer.
What does this mean for me?
If you’re a Getsafe UK customer, you don’t need to do anything. There won’t be any changes to your Getsafe UK policy cover and its price will stay the same.
At your next policy renewal, you’ll be offered an Urban Jungle policy to renew onto. You can decide whether to renew onto this or not.
If your details aren’t eligible for an Urban Jungle policy, we’ll let you know with plenty of time to arrange new cover.
How do I access my Getsafe UK account?
You can log in to your Getsafe UK account through the Getsafe UK section of the Urban Jungle website.
Log in using the email address you used to create your Getsafe account. The first time you log in, you’ll need to reset your password.
Will my price change?
No, the price of your current Getsafe policy will not change. Like with any other insurance policy, though, if you make changes to the policy, your price may change.
At your next policy renewal, you’ll be offered an Urban Jungle policy to renew onto, and there may be changes to your price.
You’ll be told these changes with plenty of time to decide whether you want to renew your policy or arrange new cover.
Who is Urban Jungle?
Getsafe UK is now part of Urban Jungle. Urban Jungle has been around since 2016, and since then has been on a mission to make insurance fair, finally.
How have we been doing it? With better use of technology, more respect for customers, and a team that genuinely cares. Here are a few credits we have to our name:
- We’re rated “Excellent” on Trustpilot from over 9,000 reviews
- We have over 200,000 customers, and look after them with our completely UK-based team
- We’re a certified B Corp - we’re also Carbon Neutral and invest in Carbon Capture technologies
- We never charge any cancellation or hidden fees - you can make changes to your policy and cancel online for free, 24/7
Who can I talk to if I need help?
If you have any questions about your Getsafe UK policy you can get in touch with us at support@getsafeuk.zendesk.com.
If you have questions about Getsafe UK becoming part of Urban Jungle, this page is the best place to check. Our customer care team won’t have any more details to share about it.
What happens when my policy is up for renewal?
We’ll send you an email when your policy is due for renewal. You’ll be offered an Urban Jungle policy to renew onto, and you can decide whether you choose to renew onto this or not.
This policy will have some differences to your existing Getsafe policy. These changes will be shared with you ahead of your renewal, so you can decide whether to renew the policy. You should review these changes carefully to make sure the policy is still suitable for your needs.
If your details aren’t eligible for an Urban Jungle policy, we’ll let you know with plenty of time to arrange new cover.
You can log in to your Getsafe UK account through the Getsafe UK section of the Urban Jungle website.
Log in using the email address you used to create your Getsafe account. The first time you log in, you’ll need to reset your password.
How do I access my Getsafe UK account?
Yes, your policy details (policy number, terms of your cover, price, etc.) will remain the same.
Will my policy details stay the same?
If you have an ongoing complaint with Getsafe UK , they will continue handling it.
Please address any further contact in regards to your complaint to support@ getsafeuk.zendesk.com.
I have an ongoing complaint with Getsafe UK, can Urban Jungle take it over?
No, your insurance cover has not changed at all.
At your next policy renewal, you’ll be offered an Urban Jungle policy to renew onto. This cover will have some differences to your existing Getsafe policy. These changes will be shared with you with plenty of time ahead of your renewal, so you can decide whether to renew the policy.
You should review these changes carefully to make sure the policy is still suitable for your needs.
Has my insurance cover changed at all?
No, the price of your current Getsafe policy will not change. Like with any other insurance policy, though, if you make changes to the policy, your price may change.
At your next policy renewal, you’ll be offered an Urban Jungle policy to renew onto, and there may be changes to your price.
You’ll be told these changes with plenty of time to decide whether you want to renew your policy or arrange new cover.
Will my price change?
If you have any questions about your Getsafe UK policy you can get in touch with us at support@ getsafeuk.zendesk.com.
If you have questions about Getsafe UK becoming part of Urban Jungle, this page is the best place to check. Our customer care team won’t have any more details to share about it.
Who can I talk to if I need help?
We’ll send you an email when your policy is due for renewal. You’ll be offered an Urban Jungle policy to renew onto, and you can decide whether you choose to renew onto this or not.
This policy will have some differences to your existing Getsafe policy. These changes will be shared with you ahead of your renewal, so you can decide whether to renew the policy. You should review these changes carefully to make sure the policy is still suitable for your needs.
If your details aren’t eligible for an Urban Jungle policy, we’ll let you know with plenty of time to arrange new cover.
What happens when my policy is up for renewal?
Getsafe UK is now part of Urban Jungle. Urban Jungle has been around since 2016, and since then has been on a mission to make insurance fair, finally.
How have we been doing it? With better use of technology, more respect for customers, and a team that genuinely cares. Here are a few credits we have to our name:
Who is Urban Jungle?
- We’re rated “Excellent” on Trustpilot from over 9,000 reviews
- We have over 200,000 customers, and look after them with our completely UK-based team
- We’re a certified B Corp - we’re also Carbon Neutral and invest in Carbon Capture technologies
- We never charge any cancellation or hidden fees - you can make changes to your policy and cancel online for free, 24/7
How do I make a claim?
Please note we’re not able to advise you on whether or not you should make a claim. If you’re considering making a claim, please read through your policy document first to make sure you’re comfortable with your cover.
If you decide to make a claim, please get in touch with your Getsafe UK claims handlers Crawford & Company. You can submit your claim online here or call the claims handlers on 01908 302 031.
Please note we’re not able to advise you on whether or not you should make a claim. If you’re considering making a claim, please read through your policy document first to make sure you’re comfortable with your cover.
If you decide to make a claim, please get in touch with your Getsafe UK claims handlers Crawford & Company. You can submit your claim online here or call the claims handlers on 01908 302 031.
How do I make a claim?