How To File a Claim

Find out how easy it is to file your insurance claim with Getsafe

Article

3 minute read

2020-09-27

Oh no, there it is, your first insurance claim. No need to worry, with Getsafe you are well covered. Here you can find out how to file a claim, what needs to be considered, and how you can contribute to your insurance claim being processed as quickly as possible.

No matter what insurance you have with us, you can always file your claim quickly and directly using the Getsafe app. This is possible at any time, 24 hours a day, 7 days a week. If you don’t have the app, download it and sign in with the email you used when getting your Getsafe policy.

File your insurance claim with Getsafe

  1. Head to the Getsafe app
  2. Click on the “Service” button in the navigation
  3. You will now see our chatbot Carla
  4. Tap on "File a claim"
  5. Carla picks up your claim and guides you through the process
How to file a claim with Getsafe step by step

A few basic hints that help you file a claim

Do it now

Insurance does not act retroactively. If you want to protect the things you care most about in life, you should get cover sooner rather than later – before anything can happen at all.

Check the policy

Before filing a claim, first ask yourself: is that really covered by my policy? Please check your insurance policy and exclusions before filing a claim. To view your policy, simply select the relevant insurance module in the app.

Provide proof

Document your insurance claim with photos. If someone saw how the damage or loss occurred, then you should exchange contact information with them. They could help verify your claim later on. Also, keep the receipts for your insured items, such as your bicycle or mobile phone, in a safe place. You will need them if you report a theft, for example.

Save time

Providing Carla with more detailed descriptions of any claim enables her to process your claim faster and more effectively. If we have all the necessary information from you, we can deal with your claim quickly. You can help us by providing complete and correct information on the case.

Claims involving a higher amount of damage or loss may take longer to check and process. Don't worry, we haven't forgotten you! In case your claim is taking longer, we will keep you informed about the status. If there is any missing information or if we do not understand your case yet, our insurance experts will contact you. Often, a claim involves multiple parties, such as claimants and witnesses. To process the claim, they will need to be contacted. In some cases, this can delay the claims process, for example if they are on holiday or if they are difficult to reach.

Stay safe!

P.S. We are happy if you share your experience with Getsafe with others. Rate us on Google and in the App Store or Play Store.

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Author: Maxine