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ACCESSIBILITY STATEMENT

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1. Provider Details

Getsafe Digital GmbH
Waldhofer Str. 102
69123 Heidelberg, Germany

Email: [email protected]
Website: https://www.hellogetsafe.com

Getsafe is a licensed insurance intermediary pursuant to § 34d para. 1 of the German Trade Regulation Act (GewO) and arranges insurance contracts between consumers and insurers via its digital services.

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2. Description of the Service

Getsafe offers consumers the ability to browse insurance products, request and purchase insurance cover, and manage existing insurance policies – via its website (https://www.hellogetsafe.com) and the Getsafe app.

The service includes:

  • Information on a range of insurance products (liability, contents, legal protection, health, pension and more)
  • Generation of personalised insurance quotes based on user inputs
  • Fully digital conclusion of insurance contracts without paperwork
  • Management of existing policies (viewing, downloading, making changes) via the app
  • Claims reporting and communication with customer service via the app

The service is available exclusively to consumers residing in Germany. It is fully digital and can be used without any physical interaction.

3. How to Use the Service

3.1 Website

The website is compatible with all major current browsers (e.g. Chrome, Firefox, Safari, Edge). No additional software installation is required. Content is displayed responsively and is accessible on both desktop and mobile devices.

A “Skip to main content” link is provided at the top of the page to assist keyboard users. The website can be navigated fully using a keyboard.

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3.2 Mobile App

The Getsafe app is available for free download on iOS and Android:

  • Apple App Store – compatible with iPhone running iOS 15.1 or later (https://apps.apple.com/de/app/getsafe-versicherung-vorsorge/id1296674334)
  • Google Play Store – compatible with Android 7.0 or later (https://play.google.com/store/apps/details?id=de.getsafe.nxt)

The app was last updated on 07 April 2026 (version 12.18.2 / Android) and is regularly updated on the App Store.

 

The accessibility statement for both the website and the app is available at: https://www.hellogetsafe.com/accessibility

4. Compliance with Accessibility Requirements

Getsafe is committed to making its digital services accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) and the associated regulation (BFSGV). The requirements are based on EN 301 549 and the Web Content Accessibility Guidelines (WCAG 2.1).

 

4.1 Measures Implemented

The following accessibility measures have already been implemented:

  • Navigation aid: a “Skip to main content” link at the top of the page for keyboard users
  • Responsive design: the website adapts to different screen sizes and zoom levels
  • Clear page structure with hierarchically organised headings
  • Multilingual content: available in German and English
  • Alt texts are provided for images
  • No WCAG errors were identified in the Understandability category

4.2 Known Limitations

An automated audit conducted by Eye-Able on 09 April 2026 identified the following limitations, which we are working to resolve:

  • Text contrast (WCAG 1.4.3): Various text elements on the homepage – including headings, body text and footer links – do not yet meet the required minimum contrast ratio of 4.5:1. Affected elements include texts styled with “text-color-tertiary” and several footer links. (40 errors, not fulfilled)
  • iFrame accessibility (WCAG 4.1.2): Multiple embedded Trustpilot iFrames share identical accessible names, which may be confusing for screen reader users. Some navigation elements also contain hidden focusable child elements. (5 errors, not fulfilled)
  • Link purpose (WCAG 2.4.9): For some links, the purpose cannot be determined from the link text alone. (30 instances, largely fulfilled)
  • Visible label in accessible name (WCAG 2.5.3): Two cookie buttons have aria-labels that do not fully match the visible text, which may impair voice control. (2 errors)
  • Alt text length: Some images have alt texts exceeding 80 characters, which is suboptimal for Braille display users. (Best practice, 81 instances)
  • Landmark regions: Some content areas (e.g. promotional banners, footer elements) are not wrapped in HTML5 landmark regions. (Best practice)

We are actively working to address the identified issues – in particular the contrast failures and iFrame labelling – as soon as possible. This statement will be updated once corrections have been implemented.

4.3 Conformance Status

Basis: Automated WCAG 2.1 audit by Eye-Able, conducted on 09 April 2026 on https://hellogetsafe.com/.

The website currently partially meets the requirements of WCAG 2.1 Level AA. Individual success criteria – in particular text contrast (1.4.3) and programmatic naming of UI elements (4.1.2) – are not yet fully met. The Understandability category is fully conformant. Remediation of the known issues is planned.

Note: This audit was conducted using automated tools only. A full manual audit has not yet been carried out and may identify additional or differing findings.

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5. Feedback and Contact

If you encounter any barriers or find content in a format that is not accessible to you, please get in touch:

Email: [email protected]
Chat: Via the in-app chat in the Getsafe app

We will review your feedback and do our best to find a suitable solution. Please note: if we do not respond within four weeks, you have the right to contact the conciliation body (see Section 7).

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6. Competent Market Surveillance Authority

The competent market surveillance authority for compliance with accessibility requirements under the BFSG is:

Deutsche Rentenversicherung Baden-Württemberg
Hauptabteilung 30
Oversight Body for Media Accessibility of the State of Baden-Württemberg
(Überwachungsstelle für mediale Barrierefreiheit des Landes Baden-Württemberg)
Adalbert-Stifter-Straße 105
70437 Stuttgart, Germany
Phone: +49 711 848 23601
Email: [email protected]

If you feel our response to your feedback was inadequate, you may contact this authority.

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7. Conciliation Procedure

If you believe our response to your feedback was unsatisfactory, or if we have not responded within four weeks, you may contact the conciliation body of the Baden-Württemberg Centre for Accessibility (Landeszentrum Barrierefreiheit, LZ-BARR):

Landeszentrum Barrierefreiheit
Schlichtungsstelle (Conciliation Body)
Else-Josenhans-Straße 6
70173 Stuttgart, Germany
Phone: +49 711 123 39375
Email: [email protected]
Website: https://barrierefreiheit-bw.de/

The conciliation procedure is free of charge for consumers.

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8. Updates to This Statement

This accessibility statement is reviewed regularly and updated as needed. It was last revised in April 2026. While BFSG does not require a fixed review date, we aim to update this statement at least annually.