We take your complaint seriously.

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Your feedback matters to us!

Getsafe is committed to providing its customers with the highest quality of service at all times. Should you have any reason for dissatisfaction, you can contact us at any time. We treat every complaint with the highest priority, as we believe we can learn from it and continuously improve our service.

If you feel we have not provided you with the best service, please let us know right away. We are committed to handling your complaint quickly, fairly and authentically. Every complaint is handled in accordance with our internal guidelines and BaFin standards.

We will send you a confirmation email within five working days. We will then address your complaint promptly and provide you with a response.

For the fastest possible processing, please fill in this form. Alternatively, you can reach us via:

• Email: [email protected]
• Post: Getsafe Digital GmbH, Waldhofer Str. 102, 69123 Heidelberg

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Versicherungsombudsmann

Information about the Versicherungsombudsmann, the complaints procedure and contact options can be found at: www.versicherungsombudsmann.de

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Versicherungsombudsmann e.V.
Postfach 08 06 32
10006 Berlin

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Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

If your complaint is directed against the insurer, you also have the right to contact the competent financial supervisory authority. Further information and an online complaints form are available directly on the BaFin website at www.bafin.de. Please note that BaFin is not an arbitration body and cannot make binding decisions in individual disputes:

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Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108, 53117 Bonn
Email: [email protected]

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As of: May 2026