Customer Loving Care for Car Insurance
Behind every great car insurance experience is a strong customer service team
A car insurance policy is only as good as the support you receive with it. If you can’t access the services you were promised and receive payments on time, what’s the point of a great policy?
As soon as you’ve purchased insurance, you have access to a mixture of human-driven and digital support services. Rather than leaving you in the wilderness to work things out yourself, Getsafe supports you throughout your entire journey, ensuring you’re always in the know and have what you need. Providing excellent customer service is at the heart of Getsafe’s philosophy. So, how do we achieve this?
It starts with the customer service agent
Knowledgeable and caring customer service agents hold the key to a great customer experience. Our team understands the ins and outs of each policy so that you always get sound advice. In fact, many of our team are Getsafe customers too. But our Customer Service team isn’t just there to guide you through claims. We want to offer you the best advice when it comes to choosing the right products. You should only pay for what you need, and we help you determine this with sound advice and plenty of customisable options like policy extensions.
Don’t just take our word for it, hear from our team directly
“Making our customers feel valued, well informed, and that they can always trust us is at the heart of everything we want to achieve in Customer Service. We deeply understand the products we advise on – especially as many of us are also Getsafe customers. Our mix between digital and human support aims to deliver what the modern consumer now expects.”
Nicole, Customer Care Manager at Getsafe
What about when we’re not there?
Obviously our Customer Service team can’t be there 24/7 – they’re not all robots, after all. However, our support doesn’t stop outside of standard opening hours. This is where technology adds real value to the customer experience. Getsafe offers a fully app-based insurance experience. This means you can manage your policy, change your personal details, and even file a claim – all without having to talk to anyone. As a result, you have round-the-clock support, 365 days a year.
You might be thinking that is all well and good, but what if I have a question? We realise this comes up a lot and that’s why we have a chatbot. It is available at all times in the Getsafe app and can point you in the right direction if you’re ever lost. You can use it to answer typical questions and find useful documents.
Striking the perfect balance
At Getsafe, we understand that customers expect a fusion of human-driven and digital services – and that’s what we deliver. We know that there are times when that human touch is needed and others when you want your independence. This is something we will continue to improve with new technology like AI so you can enjoy an even more seamless experience.
